Terms & Conditions

Hotel Dwarka Palace – Dwarka, Gujarat

1. Introduction

Welcome to Hotel Dwarka Palace.

These Terms & Conditions govern the use of our website, room reservations, accommodation services, and facilities provided by Hotel Dwarka Palace, located in Devbhumi Dwarka, Gujarat, India.

By accessing our website, making a reservation, or staying at our property, you agree to comply with the applicable Terms & Conditions described below.

We encourage all guests to read these terms carefully before confirming a reservation.

Hotel Details

Hotel Dwarka Palace
Opp. DNP Parking, Siddhnath Mahadev Road
Devbhumi Dwarka, Gujarat – 361335, India

Contact Number: +91 96196 16200
Email: reservation.dwarkapalace@gmail.com

2. Room Reservations and Booking Confirmation

All room reservations are subject to availability and confirmation by Hotel Dwarka Palace.

Guests may enquire about or book rooms through our official website, telephone, email, or authorized third-party booking platforms.

A reservation is considered confirmed only after the hotel issues an appropriate booking confirmation.

The hotel may request an advance payment or booking guarantee, depending on the selected rate plan, reservation dates, and applicable booking conditions.

Guests are responsible for providing accurate personal details, contact information, arrival dates, departure dates, and the correct number of occupants at the time of booking.

Any changes to confirmed reservations are subject to availability, applicable rate differences, and booking conditions.

3. Room Categories and Occupancy

Hotel Dwarka Palace offers 32 well-appointed rooms across four accommodation categories:

Dwarka Palace Luxury Sea View – Double Bed: 13 Rooms
Dwarka Palace Luxury City View – Double Bed: 9 Rooms
Dwarka Palace Luxury Trio – Triple Bed: 8 Rooms
Dwarka Palace Luxury Family – Four Bed: 2 Rooms

Guests should select a room category suitable for their occupancy requirements.

The maximum permitted occupancy, availability of additional bedding, and any additional guest charges will be communicated at the time of reservation.

Extra guests may be accommodated only where permitted by the hotel’s occupancy and safety requirements.

Room assignments within the confirmed category are managed by the hotel.

Requests for a particular room, floor, or location are subject to availability and cannot be guaranteed unless specifically confirmed.

4. Check-In and Check-Out Policy

The hotel’s applicable check-in and check-out times will be communicated during reservation confirmation.

Standard Check-In Time: [Insert Hotel Check-In Time]

Standard Check-Out Time: [Insert Hotel Check-Out Time]

Early check-in and late check-out requests are subject to availability and hotel approval.

Additional charges may apply for early arrivals or extended stays beyond the standard check-out time.

Guests are requested to contact the hotel in advance for special arrival or departure requirements.

5. Guest Identification and Registration

All guests must comply with applicable guest registration and identity verification requirements.

Guests may be required to present valid, government-recognized photo identification at check-in.

Accepted identification documents and any additional requirements for Indian or foreign nationals will be communicated by the hotel in accordance with applicable law.

The hotel may refuse check-in where a guest cannot provide documentation that is legally required for accommodation.

Guests must provide accurate information during registration.

Identity information is handled in accordance with the hotel’s Privacy Policy and applicable legal obligations.

6. Room Rates, Taxes and Payments

Room rates may vary depending on the room category, travel dates, occupancy, availability, seasonal demand, special events, and applicable offers.

Unless expressly stated otherwise, quoted room rates apply to the accommodation and inclusions specified in the booking confirmation.

Applicable taxes, including GST, and any additional charges will be displayed or communicated as required.

Guests are responsible for settling all applicable charges incurred during their stay, including chargeable services and additional purchases.

Accepted payment methods will be confirmed by the hotel during booking or check-in.

Please contact our reservation team for information regarding current room rates and payment arrangements.

7. Cancellation, Modification and Refund Policy

Reservation cancellations and modifications are governed by the conditions communicated at the time of booking.

Cancellation charges, refund eligibility, and modification options may differ according to the selected rate plan, booking channel, and reservation dates.

Guests are encouraged to review their booking confirmation before requesting cancellation or modification.

Bookings made through third-party travel websites may be subject to the applicable booking platform’s conditions.

Any approved refund will be processed through the relevant payment channel in accordance with the applicable booking terms.

For cancellation or refund assistance, please contact:

Phone: +91 96196 16200
Email: reservation.dwarkapalace@gmail.com

A separate Cancellation & Refund Policy may provide additional details.

8. No-Show and Early Departure

A guest who fails to arrive on the scheduled check-in date without notifying the hotel may be treated as a no-show, subject to the applicable reservation conditions.

No-show charges, where applicable, will be determined by the confirmed rate plan and booking terms.

Guests who depart before their scheduled check-out date may not automatically qualify for a refund of unused nights.

Any refund or adjustment will depend on the applicable booking conditions and hotel approval.

9. Children and Additional Guests

Children are welcome at Hotel Dwarka Palace.

Accommodation arrangements for children, additional guests, and extra beds depend on room capacity, availability, and the hotel’s applicable occupancy policy.

Any additional charges will be communicated during the reservation process or before the relevant service is provided.

Children must be supervised by their parents or accompanying guardians, particularly in common areas.

10. Room Amenities and Hotel Facilities

Hotel Dwarka Palace provides modern accommodation facilities designed to ensure a comfortable stay.

Room amenities include:

Air conditioning
Smart LED TV
Complimentary high-speed Wi-Fi
Premium comfortable bedding
Attached modern bathroom
24×7 hot and cold water
Spacious wardrobe and dressing mirror
Tea and coffee maker
Complimentary mineral water (one time per day)
Hair dryer
Telephone or intercom
Daily housekeeping
In-room safety locker
Mini refrigerator

Additional room services:

Laundry service – chargeable
Dental kit – available on request
Shaving kit – available on request
Iron – available on request

Hotel facilities include:

In-house multi-cuisine restaurant
Public parking facility
24×7 front desk
Lift or elevator
CCTV security
Fire safety system
Doctor on call
Luggage storage
Power backup
Travel desk
Taxi on request

Certain services may be subject to availability, operating arrangements, additional charges, or external service-provider conditions.

The hotel reserves the right to temporarily restrict facilities where reasonably required for maintenance, safety, or operational reasons.

11. Restaurant and Dining Services

Hotel Dwarka Palace offers an in-house multi-cuisine restaurant for guests.

Restaurant services are subject to operating hours, menu availability, and applicable charges.

Meals are included in room reservations only when specifically mentioned in the selected booking package.

Additional food and beverage orders may be charged separately.

Guests should inform the restaurant team about allergies or dietary requirements before ordering.

While reasonable care may be taken, the hotel cannot guarantee the complete absence of allergens in food preparation areas.

12. Parking and Transportation

A public parking facility is available for hotel guests and visitors.

Parking availability may depend on local conditions and the rules of the relevant parking operator or authority.

Guests are responsible for securing their vehicles and personal belongings.

Hotel Dwarka Palace may assist with taxi or transportation requests through its travel desk.

Transportation services may be provided by independent third-party operators and may involve additional charges.

Guests are advised to confirm applicable fares and arrangements before using such services.

13. Guest Conduct and Hotel Rules

To maintain a safe, peaceful, and comfortable environment for everyone, guests are expected to behave respectfully and follow reasonable hotel policies.

Guests must:

Respect other guests, hotel staff, and visitors.
Avoid excessive noise or disturbances.
Use hotel rooms and facilities responsibly.
Comply with applicable laws and safety instructions.
Avoid damaging hotel property.
Follow applicable visitor and occupancy restrictions.
Refrain from unlawful activities on hotel premises.

The hotel may take appropriate action, including requesting that a guest leave, in cases involving serious misconduct, illegal activity, threats, or safety risks, subject to applicable law.

14. Smoking, Alcohol and Prohibited Activities

Smoking, tobacco use, and other restricted activities are governed by applicable law and hotel policies.

Guests must observe all designated non-smoking areas and safety instructions.

Alcohol consumption or possession, where applicable, must comply with the laws and regulations of Gujarat.

Illegal drugs, unlawful activities, and behavior that endangers guests or staff are strictly prohibited.

Guests should contact the front desk for clarification regarding any applicable restrictions.

15. Safety and Security

The safety and security of our guests are important priorities at Hotel Dwarka Palace.

The hotel maintains CCTV security and fire safety arrangements as part of its facilities.

Guests are expected to comply with safety notices, emergency instructions, and directions issued by authorized hotel personnel.

In the event of an emergency, guests should immediately contact the front desk and follow the relevant procedures.

Children should not be left unattended in circumstances that could create a safety risk.

16. Personal Belongings and Valuables

Guests are encouraged to take appropriate care of their valuables, cash, documents, electronic devices, and other personal belongings.

Rooms are equipped with in-room safety lockers for convenient storage of valuables.

Guests should ensure their rooms are properly secured when unattended.

Any loss, theft, or damage should be reported promptly to hotel management.

The hotel’s responsibility for lost, stolen, or damaged belongings will be determined according to the circumstances, applicable law, and any relevant limitations that are legally enforceable.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded.

17. Damage to Hotel Property

Guests are expected to use rooms, furniture, fixtures, appliances, and other hotel property with reasonable care.

Guests may be responsible for damage caused by deliberate acts, negligence, or misuse by themselves or persons for whom they are responsible, subject to applicable law.

Where appropriate, the hotel may seek reasonable compensation for actual repair or replacement costs.

Any such charges will be explained to the guest.

18. Housekeeping and Maintenance

Daily housekeeping is provided as part of the hotel’s room services.

Guests are requested to cooperate with reasonable housekeeping and maintenance schedules.

The hotel may need access to a room for cleaning, urgent repairs, emergencies, or legitimate safety and security purposes.

Whenever reasonably possible, the hotel will respect guest privacy and provide appropriate notice before non-emergency access.

19. Internet and Wi-Fi Services

Complimentary high-speed Wi-Fi is available for hotel guests.

Internet connectivity and performance may occasionally be affected by technical issues, service interruptions, network congestion, or circumstances beyond the hotel’s reasonable control.

Guests must not use the internet service for illegal activities, unauthorized network access, or conduct that compromises network security.

The hotel may restrict misuse of its Wi-Fi service where reasonably necessary.

20. Third-Party Services

Certain services, including transportation, medical assistance, tours, or other external arrangements, may be provided by independent third-party providers.

The availability, pricing, and conditions of such services may differ from the hotel’s own services.

Hotel Dwarka Palace may assist guests with arrangements but does not control every aspect of independently operated services.

Any responsibility arising from third-party services will be determined in accordance with applicable law and the relevant service arrangements.

21. Website Content and Accuracy

We make reasonable efforts to ensure that information on the Hotel Dwarka Palace website is accurate and up to date.

However, room photographs, descriptions, facilities, pricing, and promotional content may be updated periodically.

Photographs are intended to represent the hotel’s accommodation and facilities. Individual rooms within the same category may have minor variations.

In the event of a material difference affecting a confirmed reservation, guests may contact the hotel to discuss an appropriate resolution.

22. Privacy and Personal Information

We respect the privacy of our guests and website visitors.

Personal information collected for reservations, guest registration, enquiries, and hotel services is handled in accordance with our Privacy Policy and applicable laws.

Please refer to our Privacy Policy page for further details about information collection, use, retention, protection, and applicable privacy rights.

23. Events Beyond Reasonable Control

Hotel Dwarka Palace may be affected by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, transport disruptions, or significant utility failures.

Where such circumstances materially affect a reservation or service, the hotel will make reasonable efforts to inform affected guests and explore available alternatives.

Any cancellation, refund, or other remedy will be handled according to applicable booking terms and law.

24. Limitation of Liability

Hotel Dwarka Palace is not responsible for losses arising solely from circumstances beyond its reasonable control where liability may lawfully be excluded.

Any limitation of liability under these Terms & Conditions is subject to applicable law.

Nothing in these terms restricts the legal rights of guests or consumers that cannot lawfully be excluded or limited, including rights arising from negligence, deficient services, or other legally actionable conduct.

25. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

If a dispute arises, guests are encouraged to contact Hotel Dwarka Palace first so that the matter can be reviewed and an appropriate resolution explored.

Subject to applicable law, disputes may be brought before courts or other competent authorities having jurisdiction.

Nothing in these terms restricts a consumer’s right to seek remedies before an appropriate consumer commission or other legally competent forum.

26. Changes to Terms & Conditions

Hotel Dwarka Palace may update these Terms & Conditions from time to time to reflect changes in operations, available services, business practices, or legal requirements.

The latest version will be published on this website with an updated revision date.

For confirmed reservations, material changes will not automatically override the terms agreed at the time of booking unless permitted by applicable law or agreed with the guest.