Privacy Policy

Hotel Dwarka Palace

1. Introduction

Welcome to Hotel Dwarka Palace.

At Hotel Dwarka Palace, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, making room reservations, contacting our team, or staying at our property.

This Privacy Policy explains how we collect, use, store, protect, and share personal information in connection with our hotel services and website.

By using our website or providing your personal information, you acknowledge the practices described in this Privacy Policy.

Hotel Details:

Hotel Dwarka Palace
Opp. DNP Parking, Siddhnath Mahadev Road
Devbhumi Dwarka, Gujarat – 361335, India

Phone: +91 96196 16200
Email: reservation.dwarkapalace@gmail.com

2. Information We Collect

We may collect personal information when you browse our website, contact us, make a reservation, or use our hotel services.

A. Personal Information

Depending on your interaction with us, we may collect:

Full name
Mobile or telephone number
Email address
Residential or billing address
Nationality and other information required for guest registration
Identification details where required by applicable law
Special requests or preferences voluntarily shared by you

B. Reservation Information

When you make a reservation, we may collect:

Check-in and check-out dates
Selected room category
Number of guests
Reservation confirmation details
Special accommodation requests
Payment status and transaction information

C. Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Pages visited
Date and time of website access
Referral source
Cookies and similar technical information

This information helps us understand website usage and improve our online services.

3. How We Use Your Information

Hotel Dwarka Palace may use your personal information for the following purposes:

Processing and managing room reservations
Confirming bookings and communicating reservation details
Providing check-in and check-out services
Responding to enquiries and customer support requests
Processing payments and maintaining transaction records
Providing hotel services requested by guests
Maintaining guest registration records where legally required
Improving our website and guest experience
Preventing fraud and protecting hotel operations
Complying with applicable laws and regulations
Sending promotional communications where permitted and based on any consent required by law

We use personal information only for legitimate and appropriate hotel-related purposes.

4. Room Reservations and Booking Information

When you make a room reservation directly with Hotel Dwarka Palace through our website, telephone, email, or another available booking channel, we may collect the information necessary to process your reservation.

Reservation details may include your name, contact information, travel dates, number of guests, room preferences, and payment-related information.

If you book through a third-party travel website or online booking platform, the platform may share relevant reservation details with us so we can provide accommodation services.

Third-party booking platforms maintain their own privacy policies and data-handling practices.

We recommend reviewing their respective policies before making a reservation.

5. Payment Information and Security

We take reasonable precautions to help protect information relating to hotel reservations and payments.

Payments may be processed directly by the hotel or through third-party payment service providers, depending on the payment method used.

Where payments are handled by a third-party payment provider, the provider may process payment details in accordance with its own privacy and security practices.

Hotel Dwarka Palace does not require guests to share passwords, banking PINs, or one-time passwords (OTPs) through ordinary email or unsolicited messages.

Guests should verify payment instructions with our official contact number before making a transfer if they have any doubts.

6. Cookies and Website Tracking Technologies

Our website may use cookies or similar technologies to improve browsing functionality and understand website performance.

Cookies are small files stored on your device when you visit certain websites.

Depending on the technologies installed on our website, cookies may be used for:

Essential website functionality
Remembering website preferences
Understanding website traffic and visitor interactions
Improving website performance
Supporting booking-related functionality
Measuring the effectiveness of online promotions

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect some website functions.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

7. Sharing of Personal Information

Hotel Dwarka Palace does not sell guests’ personal information.

We may share relevant information with trusted third parties when reasonably necessary for hotel operations, including:

Reservation and booking service providers
Payment processing services
Website hosting and technical support providers
Authorized hotel service partners
Professional advisers where appropriate
Government authorities or law enforcement agencies when legally required

Information shared with service providers should be limited to what is reasonably necessary for the relevant service.

We seek to ensure that service providers handle personal information responsibly and in accordance with applicable obligations.

8. Guest Registration and Identity Verification

To comply with applicable hospitality, security, and guest-registration requirements, Hotel Dwarka Palace may request valid identity information during check-in.

Guests may be asked to provide identification documents or other relevant details as required by law.

Such information is collected for legitimate verification, security, and regulatory purposes.

Guest identification details are handled with appropriate confidentiality and are retained only for the period required or permitted by applicable law and legitimate operational needs.

9. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, and loss.

These measures may include:

Limiting access to guest information to authorized personnel
Using appropriate security measures for website and booking systems
Maintaining reasonable safeguards for hotel records
Working with responsible technology and payment service providers
Reviewing security practices when necessary

However, no method of internet transmission or electronic storage is completely secure.

While we make reasonable efforts to protect your information, absolute security cannot be guaranteed.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including reservations, guest services, accounting, dispute resolution, security, and legal compliance.

Certain guest records, invoices, and identification-related information may need to be retained for periods prescribed by applicable laws.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to legal and operational requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

Request information about how your personal data is processed
Request access to relevant personal information
Request correction of inaccurate or outdated information
Request erasure of personal information where legally permitted
Withdraw consent where processing is based on consent
Raise concerns or complaints regarding personal data handling

To submit a privacy-related request, contact us at:

reservation.dwarkapalace@gmail.com

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal exceptions, mandatory record-retention requirements, or applicable implementation timelines.

12. Third-Party Websites and External Links

Our website may include links to third-party websites, including travel platforms, map services, social media pages, and other external resources.

Hotel Dwarka Palace is not responsible for the privacy practices, content, or security of independently operated third-party websites.

We encourage visitors to review the privacy policies of external websites before providing personal information.

13. Children’s Privacy

Our hotel website is intended for general visitors, including adults planning accommodation for their families.

We do not knowingly collect children’s personal information directly for purposes unrelated to legitimate accommodation services.

Where information relating to a minor guest is required for reservations, check-in, or applicable legal obligations, it should be provided by a parent or authorized guardian.

We handle such information in accordance with applicable law.

14. Marketing and Promotional Communications

Hotel Dwarka Palace may occasionally share information about room offers, hotel updates, seasonal promotions, and special packages.

Where consent is legally required, promotional communications will be sent only after obtaining appropriate consent.

You may request to stop receiving promotional communications by contacting us.

Email: reservation.dwarkapalace@gmail.com

Booking confirmations, important service communications, and legally required notices may still be sent when necessary.

15. Changes to This Privacy Policy

Hotel Dwarka Palace may update this Privacy Policy periodically to reflect changes in hotel operations, website functionality, legal requirements, or data-protection practices.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically to remain informed about how their information is handled.